Privacy Policy
Your privacy and data security are important to us
Last updated: September 2025
St Mary's Computers (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our computer repair services.
Personal Information
- Name and contact information (phone number, email address)
- Address for on-site service delivery
- Device information and repair history
- Payment information (processed securely through third-party providers)
Website Usage Information
- IP address and browser information
- Pages visited and time spent on our website
- Referral sources and search terms used
- Device type and operating system
Service-Related Information
- Computer/device specifications and condition
- Problem descriptions and repair requirements
- Service history and follow-up communications
- To provide computer repair and technical support services
- To schedule appointments and coordinate on-site visits
- To communicate about service status and follow-up
- To process payments and maintain service records
- To improve our website and service quality
- To send service reminders and maintenance tips (with your consent)
- To comply with legal requirements and protect our business interests
During Repair Services
- Your device data remains confidential and is not accessed unnecessarily
- We recommend backing up important data before service
- Any data access required for repair is performed with your explicit consent
- We do not copy, store, or share your personal files
Website Security
- SSL encryption for all data transmission
- Secure hosting with regular security updates
- Limited access to personal information on a need-to-know basis
- Regular security audits and monitoring
Google Analytics
We use Google Analytics to understand website usage and improve our services. Google Analytics may collect anonymous usage data. You can opt-out using Google's opt-out tools.
WhatsApp Business
We use WhatsApp Business for customer communication. Messages sent through WhatsApp are subject to WhatsApp's privacy policy and terms of service.
Payment Processors
Payment information is processed through secure third-party payment providers. We do not store credit card or banking information on our systems.
Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website performance and usage patterns
- Provide relevant content and improve user experience
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt-out of marketing communications
- File a complaint about our privacy practices
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for 3 years for warranty and support purposes. Website analytics data is retained according to Google Analytics default settings (26 months).
If you have questions about this Privacy Policy or our data practices, please contact us:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.